Customer Services

Customer Service

NRB/ Other bank Cheque issuance

Rs. 250 per cheque

NRB/ Other bank Cheque cancellation

Rs. 250 per cheque

Stop Payments/ Standing Instructions

Rs. 250 per request

Cheques certified " Good for Payment"

Rs. 100  for borrowers

Rs. 250 for others

Cheques returned unpaid

Rs. 100

refer to Drawer (Clearing or otherwise)

Issuance of Balance Certificate

Rs. 250

Year-end balance certificate (for audit purpose for

institutions)

Free

Account Closure

A/C closed

Rs. 250

A/C closed for opening another account within

 ACE

Free

(Also includes a/c closed in one branch and opening of another a/c in another branch)

FCY Note Exchange

FCY Note Exchange

FCY Notes Exchange

Free

INR Notes exchange over the counter

Free

(as per NRB guidelines)

(as per NRB Guidelines)

Special Clearing

Outward

0.25% of Cheque value within maximum of

Rs. 5000 and minimum of Rs. 500 per cheque

Inward

Rs. 500 per cheque

Cheque Book

Cheque Book issuance against lost

Rs. 250 per cheque book

Un- collected Cheque Book

Rs. 250, if not collected within 90 days

Safe Deposit Lockers (SDL)

Annual Charges for Lockers                                                                                  

Lockers-Sizes

A1

Rs. 2,000

B1

Rs 2,000

B2

Rs. 4,000

B3

Rs. 6,000

B4

Rs. 5,000

C1

Rs. 7,500

Breaking of Lockers(in case of customer Losses

Keys)

Rs 2,000 or actual cost of locker replacement which is higher

Account Statement

Statements by courier

Actual cost plus Rs. 100

Statements by fax

Rs. 20 per page (withinin Nepal)

Duplicate statement

Rs. 50 per page

Statement for more than 6 months

Rs. 250 per page

Duplicate customer CR & DR advice

Within 6 mths of transaction

Free

After 6 mths and up to 1 year

Rs. 100  per advice

After 1 year

Rs. 500 per advice